Shipping policy

ORDER PROCESSING

Please allow 1-2 days to process your order. Expect an email within 2 days to let you know your order is on the way!

Orders placed before 5 PM IST during store hours 9 AM - 5 PM IST will be processed the same day. Orders placed outside of these hours will be processed the next day we are open.

When your order is ready for delivery, you will receive an email with real-time tracking information.

SHIPPING COST

We offer free shipping for all orders within India placed directly from the website. Our products are not for sale outside India and thus we don't provide shipping outside India.

Orders placed through a marketplace like Amazon India, Flipkart etc. are subject to shipping fee and guidelines stated therein.

Orders with Cash on Delivery / Pay on Delivery payment method are subject to a fee of INR 60.

SHIPPING TIME

We honour your commitment towards your health and thus we strive to bring your order to your doorsteps in the least possible time. Generally, we expect the shipment to reach you within 2 - 5 business days of order processing. We have partnered with Shiprocket to ensure fast delivery and thus there's no fixed courier. Each order may or may not have the same courier and thus we'll share a more accurate shipping time once the shipment has been assigned to a courier and is ready for delivery. We'll keep you updated with proper tracking information via email.

 

REFUNDS, RETURNS AND EXCHANGES

We accept return requests up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount. 

In the event that your order arrives damaged in any way, please email us as soon as possible at orders@supernormallife.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Alternatively, you can request/initiate a return directly from this page too.

If you have any further questions, please don't hesitate to contact us at sales@supernormallife.com.